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There are two instances that will cause your product widget and/or your star rating widget not to show.
If you do not have product reviews, though the product widget will show an empty widget with a prompt for your visitors to leave reviews for your business, the star rating widget will not show at all.
The star rating widget only shows when there are published product reviews for the particular product.
2. When product widget is turned off. Your product reviews widget will not show when the widget is turned off.
To turn the product widget on, refer to this guide and follow the same steps.