You can only respond to reviews that have email addresses. For example, reviews from your socials don't have email addresses and so you're unable to respond to them.

You're only able to respond to reviews from customers with emails, as the replies would go directly to their email. Of course, you still have the option to publish them so they show on your site.

Replying to Reviews

On the 'Manage Reviews' page, you can find the 'comment' box right under your reviews.

All you have to do is to locate the review you want to respond to and leave a reply in the space provided.

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