We have the Question and Answer feature to help customers make enquiries about your products before making a purchase. If you have received a question from a customer and looking for how to respond to it, please follow the steps below.
On your dashboard, go to Moderation menu
Click on Questions and Answers.
2. On your Questions & Answer page, you’ll see the questions that have come through. The newer questions will be labeled as new.
3. Click on a question and on the details side, leave your response. The visitor with the inquiry will receive an email notification for your answer.
4. To publish a question, click the publish tab. Note: A published question will show all the answers under it.