Occasionally you receive a business review that you would have preferred was assigned to a particular product or vice versa. With converting reviews, you can change a product review to become a business review and you can change a business review to become a product review. 

Definitions:

Product review is a review that is attached to one or more products. Product review is mostly about the qualities of a product.

Business review is a review that describes the qualities of a business. In many cases, it’s about the customer service, how fast the shipment was done among other things specific to the business.

Converting a product review to a business review


To convert a product review to a business review;

1-- Login to your dashboard and go to the Manage Reviews section.

2-- Look for the review you want to convert and click on the Convert review button.

3-- On click, choose the To business review option.

Your review will now be converted to a business review and will show in widgets designed to show business reviews.

Converting a business review to a product review


To convert a business review to a product review;

1-- Login to your dashboard and go to the Manage Reviews section.

2-- Look for the review you want to convert and click on the Convert review button.

3-- On click, choose the To product/page review option.

4-- A modal will appear to select the products you want to assign the review to.

If your site is on Shopify or Wix, type out the name of the product in full, select from the list of products shown to you and click on Assign Review button.

If your site is not on Shopify or Wix, paste the full url of the page you want to assign the review to and click on Assign Review button.

Your review will now be converted to a product review and will show in widgets designed to show product reviews.

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