If the in-app chat button is not showing on your page. Kindly consider the possible causes with the accompanying solutions below.

Adblockers

If you have installed a JavaScript or ad blocking browser plugin/extension you may not see the in-app chat button on your page.
Possible solutions include:

  • ¬†disabling the plugin or extension
  • ¬†whitelisting the intercom.com domain to enable the chat icon to

Tracking Protection

Also, tracking protection from some applications such as the Firefox's Private Browsing and Google Chrome's Incognito Mode also will not allow the chat icon to display by default.
Possible solutions include:

  • de-activate private sessions when accessing your kudobuzz account to access the chat icon
  • if the option exists, include the intercom.com domain to the list of allowed tracking services.


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